CSR Growth 

-Start with flying solo, taking inbounds, booking jobs correctly, adding notes, sending messages in correct team chats, tagging the right people 

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-Are able to maintain being in active status a majority of your shift and not needing to go into after call work 

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-Be on outbounds with a list that is sent to you for a specific company and purpose for calling customers 

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-Specialize in a specific role, for example memberships or HVAC calendars 

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-Join the digital leads team to help with emails, online bookings, and callbacks 

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-Earn employee of the Month 

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-Become a trainer for new CSR's for their first 2 weeks of onboarding